Plan Your Riverfront Stay at
Cypress River Inn & Spa
Explore Cypress River Inn’s frequently asked questions to help plan your stay at our Snow Hill boutique hotel, the heart of Maryland’s Eastern Shore. Below, you’ll find answers to common questions regarding accommodations, amenities, reservations, and property policies.
If you have additional questions, please email us at info@cypressriverinnandspa.com or call or text (765) 253-5391 – we’re always happy to assist!
Check-in is 3–6 PM (please notify us if arriving after 6). Check-out is 11 AM.
Yes, for a $75 fee and based on availability.
- Early Check-in: 1–3 PM
- Late Check-out: until 1 PM
Yes, complimentary Wi-Fi is available throughout the property.
Children are best suited in Lavender Cottage and Honeysuckle Cottage because they are adjacent to Magnolia Cottage, which is also a good option because of its sofa bed.
We also have one rollaway bed that can be placed in Ivy Cottage, River Birch Cottage or Willow Oak Cottage as well.
Children under 16 are not permitted in the Manor House Rooms.
If you have any questions, please feel free to call or text (765) 253-5391.
Yes. On-site parking is provided, and an adjacent public lot offers EV charging. The Inn is not responsible for vehicle damage, loss, or accidents.
No. The property is 100% smoke- and vape-free. A $300 cleaning fee applies for violations.
Pets & Service Animals
Pets are welcome only in designated pet-friendly cottages, River Birch Cottage and Ivy Cottage.
- Pet reservation = $100 per pet, per night non-refundable fee, max 2 dogs, no cats/exotics
- Must be leashed and not left unattended
- Damage/accidents may result in $300+ cleaning fees
- Pets are not allowed in restaurant or manor house
To preserve the comfort, cleanliness, and luxury guest experience at Cypress River Inn & Spa, personal pets are permitted exclusively in designated pet-friendly accommodations, including Ivy Cottage and River Birch Cottage. A nonrefundable pet accommodation fee of $100 per dog, per night applies. Service animals as defined by the Americans with Disabilities Act (ADA) are exempt from pet fees.
A maximum of two dogs is permitted per accommodation. All pets and service animals must be declared at check-in and included on the reservation registration.
Pets are not permitted in the Manor House, restaurant, dining areas, or any non-designated accommodations. Service animals are welcome throughout the property in accordance with ADA regulations.
Dogs must remain leashed or under direct control at all times while on property and may not be left unattended in guest rooms unless securely crated. Excessive barking, disruptive behavior, aggression, or animals creating disturbances to other guests are not permitted. Management reserves the right to require removal of any animal posing a safety concern or repeated disturbance without refund.
Guests bringing pets onto the property acknowledge and certify that their animal:
- Is current on all legally required vaccinations, including rabies vaccination
- Is flea- and tick-free
- Is housebroken, non-aggressive, and well-controlled
- Wears proper identification tags at all times
In accordance with ADA guidelines, Cypress River Inn & Spa adheres to the legal definition of a service animal. When the need for a service animal is not readily apparent, staff may ask only the following two questions permitted under federal law:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
Documentation, certification, identification cards, or proof of training for service animals is not required.
Daily housekeeping service may be provided during your stay. Guests traveling with pets are kindly asked to coordinate housekeeping access with the innkeepers to ensure the comfort and safety of both staff and animals.
Guests assume full responsibility and liability for their animal at all times, including any injury, damage, excessive cleaning, disturbances, or loss caused by the animal. Cypress River Inn & Spa reserves the right to charge the credit card on file for any damages, excessive cleaning, pet odors, stains, extermination, repairs, replacement of property, policy violations, or loss of revenue resulting from the condition of the accommodation following departure.
Undeclared or unauthorized pets found in non-designated accommodations or restricted areas will result in a minimum unauthorized pet fee of $300 in addition to any applicable cleaning, damage, or remediation charges.
By reserving a room, the guest acknowledges and agrees to abide by all pet policies and accepts full responsibility for their animal during their stay at Cypress River Inn & Spa.
Reservations & Billing
Yes. A deposit equal to the first night’s stay is required at booking.
- 60+ days before arrival: Full refund minus $50 administrative fee
- Less than 60 days: First night’s deposit is non-refundable
- No-shows: 100% of reservation is charged and non-refundable
- Early departures: No refunds for unused nights
- Multiple rooms & nights: 50% of the entire reservation is non-refundable when more than one room is booked or a room is booked for more than a two-night stay.
Email your cancellation in writing to info@cypressriverinnandspa.com. A cancellation confirmation will be emailed back to you.
No. Wedding/event deposits are non-refundable. Spa appointments must be canceled 24 hours in advance or the full rate will be charged.
A valid credit card is required at the time of booking. Taxes and fees are not included.
Guests must be at least 21 years old to book and must present a driver’s license at check-in, as well as their credit card for the incidentals/damage deposit. The damage deposit is $250 on a hold that is released within 24 hours of check-out.
All major credit cards are accepted.
- Most of our rooms accommodate a maximum of two guests, but the Lavender Cottage can accommodate up to four guests and the Magnolia Cottage has a full-sized sleeper sofa that allows for up to three guests.
- The booking guest must be at least 21 years old.
- Children under 16 must be accompanied by an adult age 21 or older, and are only permitted to stay in the Honeysuckle Cottage or Lavender Cottage.
Yes, Cypress River Inn is available for a full property buyout – ideal for weddings, reunions, retreats, and gatherings of all kinds. You will have exclusive access to all guest suites, cottages, and inn grounds, creating a private riverside experience for your group.
Please note that a full-property buyout is intended exclusively for registered overnight guests and does not include the right to host parties, receptions, ceremonies, events, commercial gatherings, photo shoots, or outside visitors without prior written approval and a separate Special Events Contract through management.
Any gathering beyond the registered overnight occupancy — including invited guests, vendors, celebrations, bridal suites, rehearsal activities, or entertaining — must be disclosed and approved in advance. Unauthorized events, parties, or additional guests are strictly prohibited and may result in immediate cancellation of the reservation without refund, additional fees, forfeiture of deposits, and/or removal from the property.
As Cypress River Inn & Spa is a luxury boutique inn and not a private residence, innkeepers and authorized staff may be present on-site during your stay to provide hospitality services, maintenance, and property oversight. Certain public-facing operations, including restaurant activity, may remain active during designated business hours unless otherwise privately contracted.
Yes. Please notify us in advance. A credit card is still required on file for incidentals.
Rooms & Amenities
All rooms and cottages are equipped with flat-screen TVs and Keurig coffee makers for your convenience. Select rooms also include a mini-fridge and/or microwave. See our amenities chart for more information.
All of our rooms and cottages offer a variety of in-room amenities for your comfort:
- Plush beds with luxury linens
- Private bathrooms with luxury bath products, bathrobes, and hair dryers
- Free WiFi, Smart TVs, and speakers for music streaming.
Many rooms also have fireplaces. View our room comparison chart to learn more about each room or cottage.
Yes, each of our Manor House Suites has a connecting option, and our three Cypress Barn Cottages can combine in a variety of ways to sleep up to nine guests and serve as a standalone unit.
Our River House Cottages and Ivy Cottage can each accommodate a rollaway bed to sleep an extra guest.
Yes, all of our Rooms and Cottages have individual temperature control, except the Honeysuckle Cottage, which is controlled by the Magnolia Cottage.
All guests have access to our waterfront property amenities, including free parking, EV charging stations, a floating dock, and many outdoor activities.
In-room spa services are available by appointment, and our property will soon have a full-service spa, fine dining restaurant, indoor bar and lounge, and garden bar. View our full list of property amenities here.
Housekeeping is available daily upon request. Toiletries and towels are provided for every night.
Yes, Cypress River Inn is suitable for groups or retreats! Many of the rooms or cottages can be adjoined to accommodate a slightly larger group, or you can rent the entire property for exclusive access to all guest suites, cottages, and inn grounds – ideal for weddings, reunions, and more! Learn more about our groups and retreats offerings here.
Yes. ADA rooms are available, but note there is no elevator and many rooms are on the second floor. Please request ADA accommodations at booking.
See our Accessibility Statement for more information about accessibility throughout the property.
No unregistered guests are permitted on the property. Parties and events are not permitted without an event contract.
Dining & Breakfast
Yes, dining on property is available to guests and the public. Please check our Dining Page for current hours and menus.
- Fine Dining: Château le Mère, Serving dinner Thursday – Sunday; reservations strongly encouraged.
- Casual Dining: The Bistro, Serving breakfast, lunch, Sunday brunch; and dinner; no reservation needed.
- Beer, Wine & Cocktails: The Spirited Apothecary, Serving beer, fine wine, and classic and signature cocktails.
No, breakfast is not included, but is available for purchase in our casual dining restaurant. We also offer pastries and other goodies to inn guests through our add-on enhancements.
Menu items from our casual dining restaurant can be delivered to your Room or Cottage, or you can request a picnic lunch basket to dine on the dock or the lawn.
A full gourmet brunch is offered on Sundays, and is open to the public. Enjoy classic brunch and cocktails on the patio if the weather permits.
Yes. The public is invited to enjoy a casual meal or fine dining experience at our on-site restaurants. Please check our Dining Page for current hours and menus.
- Fine Dining: Château le Mère, Serving dinner Thursday – Sunday; reservations strongly encouraged.
- Casual Dining: The Bistro, Serving breakfast, lunch, Sunday brunch; and dinner; no reservation needed.
- Beer, Wine & Cocktails: The Spirited Apothecary, Serving beer, fine wine, and classic and signature cocktails.
Policies
Yes. Report pre-existing damage at check-in. Guests are financially responsible for any damage, missing items, or safety issues. Quiet hours are Midnight – 7 AM.
No. Alcohol must be purchased from the Inn’s bar, though you may enjoy it anywhere on property.
There are microwaves in some rooms. Strong food odors may incur a $250 cleaning fee.
Firearms must be unloaded, locked in a hard case, and stored in your locked room or vehicle. Only on-duty law enforcement or military are exempt. Violations may result in removal without refund.
Yes. Staff will never disclose your identity, presence, or room number except to law enforcement. Security cameras operate on property. View our complete privacy policy for more details.
Yes. Rates, policies, and services may change at any time. The Inn reserves the right to refuse service for any reason to ensure safety and comfort for all guests.
Location & Area
Cypress River Inn is located at 201 E Market Street in Snow Hill, MD. Our historic Victorian inn is along the Pocomoke River in the scenic Eastern Shore area.
The area surrounding Cypress River Inn & Spa is full of historic charm and natural beauty. Paddle the Pocomoke River, relax on the beach, or take a tour of the local wineries. Our area guide will provide you with curated recommendations for the best activities and experiences on the Eastern Shore.
We offer a number of curated specials and packages to enhance your stay at Cypress River Inn. Explore our elevated experiences and personalized touches to ensure an unforgettable experience.
The closest commercial airport to Cypress River Inn is the Salisbury Regional Airport (approx. 15 miles / 20 min. drive)
Larger international and metropolitan airports include:
- Baltimore/Washington International Thurgood Marshall Airport (approx. 124 miles away /2 hr. 45 min. drive)
- Ronald Reagan Washington National Airport (approx. 142 miles away /3 hr. drive)
- Philadelphia International Airport (approx. 148 miles away /2 hr. 30 min. drive)